Operations(BPO)
Our core historical strength is to manage our clients’ operations, transactional repetitive tasks throughout their organisation in a cost efficient way.
Control Tower
Track & Trace Management
While track and trace is often expected to be automated, the reality is that it includes a lot of manual entries and coordination when multiple parties are involved. We are here to connect the dots and ensure you have, in your systems, an end-to-end visibility of where your or your client’s cargo is at any time.
Reporting & Visibility
We design reporting to feed you with operational and financial KPIs on your operations. We help you turn data and KPIs into meaningful insights to make decision making easier.
Transport or Purchase Order creation
Once you received a request from your client to manage their cargo, a transport order needs to be created in your system or your 3PL’s system. We are here to support that process and not only from admin perspective. We can support the identification of the right transportation party, adjust orders to include special arrangements (e.g. cold chain transportation, regulatory constraints).
Cost and Revenue Management
A robust control tower does not only provide operational visibility but also insights on financial matters to ensure profitability objectives are met. We help manage the full financial flow of your operational activities (e.g. cost allocation, client and supplier invoice management, analytical accounting) to ensure timely visibility on financial performance.
Finance & Accounting
Accounts Payable
We can manage the full activities related to accounts payable : invoice receipt and control (incl. gap management), general ledger entries related to invoice validated, vendor statement reconciliation and payment management / follow-up, aging reporting.
Accounts Receivable
We can manage issuance of customer invoices (if not automated), managing aging of balances, follow-up of payment, payment reconciliation & allocation and overall AR reporting.
Assets
We help with the full alignment of your accounting system / general ledger with the assets used in your organisation. We support the process of new asset validation (e.g. cost engagement / control, depreciation setup and follow-up, asset write-offs or decommissioning).
General Ledger
We support your accounting team with all general ledger activities : month-end, quarter-end, year-end closing, statutory reporting, bank reconciliation, revenue recognition, liability review, tax preparation. While respect of local accounting regulation remains your responsibility, we have experience managing accounting in most European jurisdictions.
Documentation and
Operations Management
Booking creation (incl. routing)
We manage the entire booking process with precision. Our team meticulously collects shipment details, including origin, destination, cargo type, and dimensions. We then create the bookings with the Carriers/NVOCC/Freight forwarders via Email/INTRA/EDI/Portal & ensure seamless coordination with any of them. Also we also manage routing bookings on behalf of Origin or Destination agents.
HBL & MBL preparation & Final issuance
We manage the meticulous preparation of House Bills of Lading (HBLs) and Master Bills of Lading (MBLs). Our experts accurately consolidate shipment details, including cargo descriptions, weights, and dimensions to prepare those documents. Through rigorous quality checks, we ensure compliance with international shipping regulations. Once finalized, we promptly issue the HBLs and MBLs, providing crucial information for cargo tracking and ownership transfer.
Shipping confirmation
We manage the entire shipping confirmation process efficiently. Our team verifies shipment details, including cargo specifics, quantities, and carrier information. We coordinate closely with carriers to obtain accurate departure and exchange rate of the vessel. By providing timely updates to clients, we ensure transparency and peace of mind throughout the shipping journey.
Pre-alert management
We manage the entire pre-alert process efficiently. Our team carefully prepares and sends pre-alerts with accurate shipment details well in advance of arrival. This proactive approach ensures smooth customs clearance and delivery by providing ample time for necessary arrangements. By effectively communicating shipment information, we minimize delays and enhance overall supply chain efficiency.
Documentation registration for import in the system
We effectively manage and store essential import documentation. This ensures easy access and compliance with import regulations. We maintain detailed records to facilitate smooth customs clearance and provide necessary information for import-related operations.
AN/DO release
We manage the complex process of AN (Arrival Notice) and DO (Delivery Order) release with precision. Our team ensures timely processing of arrival notifications and generates accurate delivery orders. By coordinating with relevant parties, we facilitate smooth cargo clearance and delivery.
Outturn update
We manage the process of outturn updates efficiently. Our team collects and verifies cargo conditions upon delivery, including quantities, damages, and discrepancies. By updating the system, we ensure timely reconciliation and invoicing. Our attention to detail in outturn management safeguards client interests and prevents potential disputes.
Carrier Rate Management
Rate upload in TMS
We ensure accurate data input into your Transportation Management System (TMS). By maintaining up-to-date rate information, we optimize your system’s functionality and enable precise cost calculations. This leads to improved freight budgeting and enhanced profitability.
Buy vs. Sell rate calculation
We carefully analyze buy versus sell rates to optimize pricing. By comparing carrier rates with market trends, we identify opportunities to maximize profits while maintaining competitive pricing. Our analysis helps determine the best rates for shipments.
FCL / LCL or FTL/LTL rates
We help our clients determine the most cost-effective and efficient mode of transport. By comparing Full Container Load (FCL) and Less Than Container Load (LCL) for ocean shipments, and Full Truckload (FTL) and Less Than Truckload (LTL) for land transportation, we recommend the best option based on cargo volume, weight, and delivery timeline. This optimization ensures efficient resource utilization and cost savings to our clients.
TMT GA rate updates
We proactively manage rate updates for global accounts. By closely monitoring tender results and market fluctuations, we ensure accurate rate information is provided to clients. This precise rate management optimizes pricing strategies and maintains a competitive advantage across global operations.
Warehousing and others
Order Creation and print loading slip to warehouse
We process customer orders and generate clear loading slips. By accurately capturing order details and generating precise loading instructions, we streamline the order-to-shipment process. Timely delivery of loading slips to the warehouse ensures smooth product picking and packing operations, optimizing warehouse efficiency and order fulfillment.
Warehousing receipt
We carefully record incoming goods in the warehouse system. By creating clear warehouse receipts, we establish ownership and accountability for stored items. This detailed documentation ensures accurate inventory tracking and supports efficient order fulfillment.
Customs clearance
We expertly handle customs clearance procedures. By preparing accurate documentation and complying with regulations, we ensure timely release of shipments. Our in-depth knowledge of customs processes helps us navigate complexities and minimize delays. We maintain strong relationships with customs agents on behalf of our customers to facilitate efficient clearance.
Create TMS orders
We create and manage transportation orders within your TMS. By accurately inputting shipment details, carrier information(Pincode,Pick quay & Drop quay) and routing preferences, we optimize transportation planning. Our expertise ensures timely order creation, enabling efficient carrier assignment and shipment execution once customs clearance is done.
Collect POD from third party transporter and archive POD
We diligently collect Proof of Delivery (POD) documents from third-party transporters. By maintaining organized records, we ensure accurate shipment tracking and delivery verification. Our secure archiving system preserves PODs for future reference, facilitating claims, invoicing, and customer inquiries.
Some of Our Clients
